Extraordinary Customer Service – we use this term a lot, but doesn’t everybody claim to offer this type of attention. What do we mean by this and why does it matter?
Let me explain in five simple parts:
- A Tailored Suit genuinely cares about each and every client’s order – as a small company, we have chosen to avoid high volume sales and instead concentrate on a manageable number of clients whom we can serve very well. Every order that comes our way is personally screened by a fashion expert, and a unique garment is designed based on the client’s body type and needs. As that so much time and effort goes into every piece of clothing, you can bet that we are on pins and needles until we get feedback from the client (in fact, we call to ask about your satisfaction for our sake almost as much as yours!).
- A Tailored Suit’s staff is knowledgeable about custom menswear – Every one on our staff is well read and has had practice with designing and constructing quality menswear. We have an in house library and reading list, and routinely we spend a part of the work day debating the views of style icons such as Carey Grant, Sean Combs, The Duke of Windsor, and Alan Flusser. We love to speak with clients during style consultations, and encourage anyone with a question about menswear to give us a call at 1-800-340-7345.
- A Tailored Suit does whatever it takes to make its clients happy – occasionally we have clients with special needs, and we love it because this where we shine. How many other menswear companies will help you research reputable tailors in China, deliver your clothing to multiple locations so that you can pack light, purchase small incidentals on your behalf to save you time, and interview local tailors so that you can have an alteration made with confidence. We have done all this and more for our clients.
- A Tailored Suit does not push sales down your throat– we aren’t a charity, but we do believe the quality and service we provide is enough to sell itself. We try to sell you something you don’t need, and take pride in helping our clients find value.
- The team at A Tailored Suit make themselves available – although we can’t always pick up the phone, we do return every call and email in a timely manner. And this response is personal, always from a real human being and always with a sincere desire to help you.